Your Career at Samanea

Customer Service Executive

Location: Yangon, Myanmar

Responsibilities 

  • Able to deliver a professional and high-quality service experience in a customer-facing role.
  • Identifying customers’ needs and to maintain a continuous high level of customer service delivery and satisfaction.
  • Develop professional rapport with the customers and build positive brand loyalty
  • Conduct and assist on sales activities and events, includes managing and working with staff needed for the events.
  • Attend to customers’ feedback and challenges in a professional manner and follow through effectively and efficiently to resolution within the team.
  • Perform any other duties and responsibilities as assigned by the Management.
Requirements
  • At least 2-3 years’ experience specializing in customer service field
  • Possesses at least diploma in any field
  • Strong communication skills (Being bilingual would be an advantage)
  • Able to work in a fast-paced environment
  • Flexible and able to adapt to any work situation; Excellent problem-solving skills, and know how to think and act under pressure
  • Positive, extroverted, and outgoing personality with the passion for customer service